Hark.

Refund policy

Last updated September 27, 2026

We want you to pay for Hark only if it's useful to you. That's why every plan starts with a 14-day free trial, and why we offer refunds on top of that.

Who handles refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Refunds go back to the payment method you used, and include any tax you were charged.

Free trial

The 14-day trial is free and needs no card, so there's nothing to cancel or refund. When it ends, you choose whether to pay for a plan.

14-day money-back guarantee

  • Your first payment: if Hark isn't right for you, ask within 14 days of your first charge and we'll refund it in full.
  • Yearly renewals: if you forgot to cancel, ask within 14 days of the renewal charge and we'll refund it in full.
  • Monthly renewals aren't refunded, but you can cancel at any time to stop the next charge.

If you're a consumer in the UK or EU, you also have a legal right to cancel within 14 days, as set out in Paddle's buyer terms. Nothing in this policy limits that right or any other right you have by law.

Cancelling

You can cancel at any time from the billing page in your dashboard, or by emailing us. Your plan stays active until the end of the period you've paid for, and you won't be charged again. Apart from the cases above, we don't refund part-used billing periods.

Plan changes and extra pageviews

When you change plans, the difference is prorated automatically, so you're credited for any unused time on your old plan. Charges for pageviews above your allowance are for traffic already recorded, so they aren't refundable. If you think one is wrong, tell us and we'll look into it.

When we may refuse a refund

We may refuse a refund where there's evidence of fraud or abuse of this policy, for example repeated sign-ups to collect refunds, or where an account was closed for breaking our terms. This doesn't affect your legal rights.

How to ask for a refund

Email [email protected] from your account's email address, or reply to your Paddle receipt. You can also contact Paddle directly through paddle.net. We aim to process refunds within 5 working days. Depending on your bank, it can take up to 10 more days to reach your account.